RETURN POLICY

Online Refund Policy

You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Original delivery and shipping charges are non-refundable. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

In Store Refund Policy

You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery. Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99. No refunds or reselections are allowed after delivery or pickup of merchandise. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

Mattress Comfort Guarantee

When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if one of our mattress protectors is not purchased and used. Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery charge and a $129.95 exchange charge will apply. Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.

Accessories

Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within three (3) days. Item must be in new, unused condition in the original packaging.

Damage Claims

Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.

Warranty

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

RETURN POLICY

Learn everything you need to know about the CITY Furniture return policy so that you can shop with confidence. We have different return policies depending on if you shop in person at one of our local Florida showrooms, or if you shop online at cityfurniture.com

 

For starters, if you shop online we want to give you the freedom to live with your furniture for a few days. We know it’s not quite the same as seeing it for yourself in stores first. That’s why we’ll give you three days to live with your furniture. If you decide it’s not working within three days, you can cancel and receive a full refund. This gives you the opportunity to really explore how it will feel in your space. Just keep in mind that deliveries cancelled on or after the delivery date will be subject to a restocking fee. Just be sure to reach out to customer service within this timeline to qualify for the return policy. Also note that room package orders are excluded.

When it comes to in-store purchases, you may cancel your order at one or more days before your delivery date. Any orders cancelled on the day of the delivery will be subject to a restocking fee. Because you were able to view, touch, and measure your order in store, we do not allow returns or reselection after the furniture has been delivered or picked up.

 

We also have a separate mattress guarantee. It’s called our 120 Comfort Guarantee, which gives you the opportunity to try out your mattress for 120 days. We know that it takes time to adjust to your mattress and make sure that it is the absolute right fit. In order to qualify for this return policy, you must purchase a mattress protector at the same time as your mattress. Then, if you aren’t sleeping blissfully, you may return your mattress and select a new one.