Nationwide Shipping

Our Sales Associates will help calculate shipping charges for deliveries within the continental US. These charges are based on your state, your total order value, and the level of service you choose, before any discounts are applied. Please note that additional surcharges or fees may apply based on your delivery location.

For deliveries, we use an 18-wheeler truck. If special arrangements are needed, such as renting a smaller truck due to access constraints at your location, an additional fee of $250 may apply. Feel free to ask our team for more details or assistance with your shipping options!

Clearance or floor models are available for in-store pickup only. Unfortunately, bunk beds and cribs are not eligible for Premium service. For safety reasons, our delivery technicians are unable to connect electrical components to wall outlets.

At CITY, we ensure transparency by informing you promptly about any items that are temporarily out of stock. Our sales team keeps a close watch on these items for you. Your order will be processed once everything is available. If you prefer not to wait, we can create a new invoice with updated delivery options for any items on backorder.

Once your order has been picked up by the shipping carrier from our CITY Furniture warehouse in CITY, we are unable to offer refunds or exchanges. Apart from what is specifically outlined in this Agreement, CITY Furniture does not provide any express or implied guarantees or warranties, including additional refund or exchange policies. This Agreement replaces any other refund or exchange policies that you may have received separately.

Nationwide – Expedited shipping may be eligible at an additional cost based on the number of pieces and distance traveled.

Export/International – Expedited shipping may be available through the freight carrier you acquire once City Furniture releases the product to them.

Nationwide – Once the product is released from City Furniture to the carrier, shipments take 2-4 weeks to arrive at your home (excluding weekends and holidays).

Export/International – The freight carrier you acquire will provide you with an estimated time of arrival.

Nationwide – Nationwide Premium Delivery Service includes assembly and set up along with removal of any packaging materials. The carrier does not mount wall mirrors, pictures, or televisions. They do not hang chandeliers, assemble bunk beds or cribs, or connect electrical components into outlets. Nationwide Basic Delivery Service does not include assembly, set up, or removal of packaging.

Export/International – The freight carrier you acquire may provide additional services like delivery to your home and furniture assembly.

Nationwide - Most furniture requires some assembly. By choosing Premium Delivery Services, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. The carrier does not mount wall mirrors, pictures, or televisions. They do not hang chandeliers, assemble bunk beds or cribs, or connect electrical components into outlets.

Export/International - Most furniture requires some assembly. All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to Shippingclaims@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for a reply.

Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:

· Hanging accessories on the wall (mirrors, wall art, sconces, clocks)

· Assembling and hanging chandeliers

· TV installation for wall units (We assemble the wall unit, but we do not assemble customers’ existing TV/sound system.)

· Assembling bunk beds or cribs

· Connecting electrical components into outlets (We assemble the furniture, but the customer will need to plug the components into electrical outlets.)

Nationwide – Once your order is picked up by our carrier an email will be sent to you with Tracking number and shipper information.

Export/International – Your freight carrier will provide you with Tracking Information after they receive the product from City Furniture.

Nationwide – All damage must be noted on the carrier’s delivery receipt at the time of the delivery. You have 24 hours to report any damage or defects to our Customer Care Shipping department once the product is delivered. We are not responsible for damage that occurs because of customers moving or assembling products. We will require clear photographs to arrange appropriate services.

If you don't plan on using your item immediately, we recommend that you inspect all your items fully to ensure there is no damage since all damage must be reported to us within 24 hours of delivery.

To submit a claim, email Shippingclaims@city-furniture.com with your invoice number, details of damage or issue, and attach your photos.

Export/International - You have 24 hours to report any damage to our Customer Care Shipping department once the product is released to your freight carrier. We are not responsible for damage that occurs after product is released to your shipper.

To submit a claim, email Shippingclaims@city-furniture.com with your invoice number, details of damage or issue, and attach clear photos.

Nationwide – Your furniture may be covered by a manufacturer’s limited warranty, which will usually provide for repair or replacement of defective furniture at the manufacturer’s discretion. Please contact our Customer Care Shipping Department for more details at 954-718-3233

Export/International – No the manufacturer’s warranty contract is invalidated outside of the U.S.A