CITY Furniture | Furniture Protection

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Furniture Protection

Protect Your Purchase

Life happens. Be ready for anything with our in-home
service program.

In-Home Service Program

Get long-term peace of mind for your furniture with the In-Home Service Program. If your furniture has any stains, defects in materials or workmanship, we'll repair or replace it.

Plan Includes:

Defect Protection

Defect Protection

Defects include scratches, rips, burns, stains, and water marks.
We Come to You

We Come to You

All repairs including stain removal are free and performed in-home.
Money Back Plan

Money Back Plan

Didn't use your plan? Get the full amount as an in-store credit.
Easy Scheduling

Easy Scheduling

Call us within five days of the stain and we will come take care of it.

Free Replacement

Free Replacement

Receive a new piece or full replacement if we're unable to repair the accidental damage.

How to protect your furniture:

 
At checkout, select the protection plan that works best for you or call customer service at (954) 718-3344.

 

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1-Year or 3-Year Home Service Program (If Purchased)

 
Your furniture is covered by the CITY Furniture, Inc. 1-Year or 3-Year In-Home Service program if so marked on your invoice. CITY Furniture will repair or replace any furniture with stains, manufacturer’s defects in workmanship and materials for one year or three years from the date of delivery.

CITY Furniture will perform this service in your home, in the CITY Furniture trading area within the state of Florida. Clearance and electronics are not covered. As a bonus, if a claim is not made during the 1-year or 3-year term, CITY Furniture will reimburse the full amount as an in-store gift certificate. Service within the first 30 days does not affect your gift certificate. For information call (954) 718-3344.

Select your plan of choice before adding your product to cart, or add it in your cart.
 

Cancelling Your Service Program

In the event that you cancel this service program, you shall receive a refund equal to 90% of the unearned pro rata premium less any claims that have been paid, or less the cost of repairs made on behalf of the warranty holder.

 

 
 
 

Outdoor 1-Year Or 3-Year Warranty Programs

 

1-Year Limited
Patio Renaissance cushions and slings are covered by this warranty for defects and failures such as discoloration, fading or broken seams within 1 year of the original date of purchase This warranty also applies to replaceable parts such as glides.

3-Year Limited
Patio Renaissance woven products are covered by this warranty for defects or failures of the woven material such as discoloration, fading or splitting of the woven material within 3 years of the original date of purchase. On claims after the first year of the purchase either the retailer or consumer will be required to pay any and all shipping charges on the replacement.

What does my plan cover:

 
This Agreement includes stains or damages resulting from:
  • Manufacturer Defects: The plan covers repair or replacement of furniture due to manufacturer's defects in workmanship or materials. Coverage lasts for either one (1) year or three (3) years from the date of delivery, depending on the specific terms.

  • Manufacturer Warranty: If your furniture is covered by a manufacturer’s limited warranty, the administrator will facilitate repair or replacement under that warranty.

  • Accidental Damage: The plan covers repair or replacement of furniture for accidental damage such as scratches, rips, tears, stains, or watermarks.

  • Replacement: If the covered product cannot be repaired, or if repair costs exceed the original purchase price, or if necessary parts are no longer available, the administrator will replace the product with one of similar quality and features. They do not guarantee exact color match or dye lots.

  • Matching Sets: If the covered product is part of a matching set and needs replacement, the entire set may be replaced at the administrator's discretion, not exceeding the original purchase price of the covered product and the set.

  • LTO Arrangements: For products acquired under a Lease-to-Own (LTO) arrangement, any cash settlement or refund will be paid to the owner of the covered product (typically the Lessor) if ownership has been transferred. Otherwise, refunds or credits will be handled according to the terms of the LTO agreement. Lessees are responsible for maintaining the covered product during the lease period, except as required by law.

 

What's not covered:

 
This Agreement excludes stains or damages resulting from:
  • Anything other than household foods, beverages, ink or human bodily fluids.
  • Substances which destroy or change the color of fabrics such as gums, corrosives and bleaches.
  • Furniture in transit or storage, fabric flaws or fading and treated fabrics that have been abused or mishandled.
  • Damage caused by fire, flood, wind, lightning or any other natural disaster or fabrics or leather that have been burned, ripped or torn, or subject to misuse or abuse, violence, vandalism, accident or alteration.

If a stain is unable to be removed, the affected part or entire piece will be replaced free of charge. CITY Furniture reserves the right to cancel this agreement and refund the purchase price.

Manufacturer's Warranty:

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are manufacturer’s warranties. Warranty paperwork is typically included in the packaging of the product.

Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Service. CITY Furniture will charge a fee for delivery and/or pick up charges if incurred while handling the manufacturer’s warranty claim.

For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim.
 

What does the manufacturer warranty cover?

 
Most manufacturers’ warranties include repair or replacement of defective parts. They do not include the following:
  • Loss of use or time, inconvenience, expense or travel while parts are in the process of replacement or repair is in progress.
  • Coverage of leather and fabric against fading or discoloration from exposure to elements, oils, spills, fluids or chemicals.
  • Buckling or splitting of veneers resulting from exposure to moisture and/or heat. In no event shall CITY Furniture’s responsibility exceed the value of the originally purchased item. Call (954) 718-3344 for service.