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Shipping & Delivery
Free Shipping
✔ NEXT DAY SHIPPING
✔ DELIVERY TIMES
✔ DROP OFF
✔ ASSEMBLY REQUIRED
- Placement of furniture into specific rooms of your home, condo, or apartment
- Unpacking or unwrapping furniture
- Removal of packing materials
- Any necessary assembly
*Drop-off option requires a signature at the time of delivery.
NEW! Delivery Appointment Confirmation: We will contact all customers by email, text, and phone to confirm their delivery date. You must confirm your delivery appointment by replying to the message by 12pm the day prior to your delivery date. If the appointment is not confirmed, the delivery appointment will be cancelled which could result in stock delays. Deliveries scheduled within two days will be automatically confirmed at the time of scheduling.
We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer nationwide shipping to customers outside of our regular delivery area. Learn more by clicking here.
The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery, please click here.
If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is also available in some areas. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.
Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.
Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.
We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us with Premium Delivery.
We are unable to remove any old furniture, with the exception of old mattresses and box springs, if a new mattress and box spring is purchased from us with Premium Delivery.
You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.
Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:
For more information, please click here.
For more information, please click here.
Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.
If you did not schedule at the time of placing your order, you can do so now.
If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.
Note: Items are only reserved with a scheduled delivery date within 9 days.
You can buy online and choose to have your items brought to your home, or you can pick them up from one of our four warehouses:
- Plant City - 3307 South Frontage Rd, Plant City, FL 33566
- Sawgrass - 6701 North Hiatus Road, Tamarac, FL 33321
- Ocoee - 643 East Crown Point Road, Ocoee, FL 34761
- Miami - 4350 215th St., Building C, Miami Gardens, FL 33056
Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.
If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.
In order to ship items to multiple addresses, the orders need to be on different invoices. Let your sales associate know at the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.
Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.
All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to customerservice@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.
CITY Furniture offers many delivery options to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:
We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:
In addition to delivery in the above-specified markets, we export all over the world and offer nationwide shipping to any destination in the continental United States and Canada. For more information on nationwide shipping or exports outside of our local trading area, please click here.
We will contact all customers by email, text, and phone beginning 3 days prior to your scheduled delivery to confirm their delivery date. You must confirm your delivery appointment by replying to the message by 12pm the day prior to your delivery date. If the appointment is not confirmed, the delivery appointment will be cancelled which could result in stock delays. Deliveries scheduled within two days will be automatically confimed at the time of scheduling.
We will contact you via text the evening before your delivery date to provide an estimated 3-hour arrival window and a delivery tracking link.
You will also receive communications from the delivery drivers on the day of, to let you know that they are on the way.
You will receive a text message the night before your delivery with a link to track your delivery. You can also track your delivery here on the day of your delivery to see where the delivery drivers are realtime and the timeframe in which they are expected to reach your home.
Items picked up from any of our warehouses remain in their manufacturer’s packaging.
Items picked up from our warehouses are in their manufacturer’s packaging. If you need your items assembled, we have the option of Premium Delivery, where your items are delivered, assembled, and placed just where you want them.
We offer Same Day delivery for customers that want to receive their delivery on the same day they make their purchase. This option is not available in all areas and is subject to availability at the time of purchase.
You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.
