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Refer-a-Friend Program

Effective March 31st, 2024, the Refer-A-Friend program will officially be ending; however, your rewards will still be valid for 90 days after the end date (June 29, 2024). You still have time to shop and save on the looks we know you love.

 

CITY Furniture is all about finding ways to elevate your shopping experience. Be on the lookout for more exciting updates regarding other savings and offers. 

What is the best way to care for my outdoor furniture?

Keep your outdoor furniture looking like new with these tips:

 

  • Use a cover (sold separately) when not in use or during periods of severe weather.
  • Use an umbrella to protect against the sun or keep furniture in the shade. Keep umbrellas closed during inclement weather.
  • Keep furniture dry when not in use.
  • Store furniture indoors during long periods of inclement weather.
  • Wipe frames with a soft, dry cloth for daily care.
  • To remove stains from cushions, wipe with mild detergent or soap. Always rinse after cleaning to avoid soap residue stains.
  • Avoid use of harsh or abrasive cleaners on frames and cushions.
  • For teak furniture, treat with teak sealant once per year to preserve golden color, or leave untreated to achieve an attractive silver-gray patina over time.​
What if an item does not fit in the space that I want to put it in?

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned.

When can I expect a refund for a cancelled item?

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Can I return a gift card?

​Once a gift card is sold, it cannot be returned.

What is your return policy?

Online Refund Policy: You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Original delivery and shipping charges are non-refundable. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

In-Store Refunds Policy: You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery. Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99. No refunds or reselections are allowed after delivery or pickup of merchandise. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

Mattress Comfort Guarantee: When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if one of our mattress protectors is not purchased and used. Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery charge and a $129.95 exchange charge will apply. Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.

 

Accessories: Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within three (3) days. Item must be in new, unused condition in the original packaging.

How do I touch up my furniture?

Many home improvement stores offer touch up products that can be used to touch up furniture, and they come in marker and crayon form. These are easy solutions for minor touch ups. All you need to do is match your furniture color and finish with the touch up color and follow the manufacturer’s instructions.

What is the best way to care for my wood furniture?

Keep your wood furniture looking like new with these tips:

 

• To maintain the quality of your wood furniture, do not expose it to direct sunlight or extreme temperatures.
• Dust often using a soft, clean, lint-free cloth that has been only slightly dampened. Attend to spills immediately with a damp cloth.
• Use table runners, place mats, table pads, and coasters to reduce the chances of marking or damaging the wood. Always use coasters under both hot and cold liquids.
• Never write on a bare wood surface. It may leave impressions on the wood.
• Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your wood furniture.
• Waxing is not recommended.
• Surfaces can be cleaned with a mild non-alkaline soap and water. Use the suds on a damp sponge or cloth, but be sure to test the solution on an inconspicuous section to make sure it doesn't damage the finish. Dry immediately with a soft cloth and buff lightly, following the grain.
• Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but also your flooring.
What is the best way to care for my marble furniture?

Marble table tops are highly durable and need minimal care to maintain their beauty. Take care of your marble furniture with the following tips:

 

• Use a sealer. The marble sold in our showrooms is not sealed. Sealer can be purchased at home improvement or big box stores and applied in the home.
• Table runners, place mats, and coasters should be used to reduce the chances of marking or damaging the marble. Use coasters under all glasses, particularly those containing alcohol and citrus juices. Many common foods and drinks contain acids that will etch or dull the stone surface.
• Do not place hot items directly on the stone. Use trivets or mats under hot dishes.
• Wipe any spills immediately with a clean cloth to avoid staining.
• Stone surfaces can be cleaned with a few drops of neutral cleaner, stone soap (available at hardware stores), or a mild dishwashing detergent and warm water. Use a clean, soft cloth for best results. Too much cleaner or soap may leave a film and cause streaks.
• Do not use products that contain lemon, vinegar, or other acids on marble. Rinse the surface thoroughly after washing with a soap solution, changing the rinse water frequently. Dry with a soft cloth.
• Do not use scouring powders or creams as these products contain abrasives that may scratch the surface.
• A good quality marble wax (Johnson's Shine-Up) or non-yellowing automobile paste wax can be applied to minimize water spotting and increase luster.
What is the best way to care for my leather furniture?

Keep your leather beautiful for years to come with these proven tips:

 

• To keep the leather supple and prevent fading, protect it from exposure to direct sunlight and heating vents.
• Dust with a clean, soft cloth.
• Vacuum crevices regularly and apply a quality conditioner a few times a year.
• Do not use the following products: Saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners such as Windex, Formula 409, etc.
• For minor spots and spills, immediately wipe with a soft, white cloth dampened with distilled water and let air dry. Do not dry with hair dryers or heaters.
• For spills of butter, oil, or grease, wipe any excess with a clean, dry cloth. Do not apply water or try to wash the spot. Leave the spot alone. The spot should dissipate into the leather after a short period of time.
• Do not use soap or soak the spot or stain heavily with water.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my bonded leather furniture?

Bonded leather is a great example of environmental conservation.  The creation of this material represents 100% use of natural and raw materials, where nothing goes to waste.  Manufacturers use scraps of leather (that would otherwise be thrown away) which are pulverized and mixed with latex.  The material is then protected with a top layer of polyurethane.  The surface is stamped to give it a leather-like texture.

 

Bonded Leather care tips:

• Wipe down bonded leather furniture with a clean, damp cloth.
• Dry it with a different clean dry cloth until it is completely dry.
• Dust crevices and seams.
• Clean spills as soon as they occur by first blotting the food or liquid and then gently wiping it with a damp cloth.
• Do not use soap or abrasive cleaners as they may damage the finish.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my fabric and upholstered furniture?

Here are some tips to take care of your fabric furniture:

 

• It is important to vacuum your items on a regular basis with a brush attachment if available.
• To keep pillows and cushions looking and feeling good, fluff and rotate them on a weekly basis.
• Pilling is a normal occurrence as short or loose fibers on the surface of your furniture tangle together. It is more common to occur on areas that experience more friction (seat and arms). You can obtain an inexpensive fabric shaver (not an everyday razor) at fabric and big box stores to remove them.
• Avoid sun damage. Prolonged sun exposure will fade and weaken the fabrics over time, making them brittle and more prone to tearing.
• Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but your flooring as well.
• Blot spills immediately with a clean, colorfast towel or sponge. See specific cleaning information on the product for specific instructions based on the fabric type.
• Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your upholstered furniture.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my mattress?

​Quality sleep matters and your mattress is an important investment. Care for your new mattress with these tips:

 

• We recommend using a washable mattress pad or protective mattress cover to prevent staining of your mattress and to protect against dust mites. Any spots or stains on a mattress will void the manufacturer's warranty.
• Rotate your mattress in accordance to the manufacturer's specific warranty instructions. The majority of today's mattresses are "non flip".
• Use an appropriate bed frame for your new mattress. King and queen size beds require that there is at least one center support leg on the frame. Using the correct frame will ensure that your mattress warranty remains in effect.
• It is suggested by all mattress manufacturers that the box spring be replaced at the same time that a new mattress is purchased to provide proper support to the new mattress.
• Do not remove the law tag on the end of your mattress. This has the necessary warranty and identification information listed should you need to file a claim. Most manufacturers will not honor a warranty without these tags attached.
• Do not lift the mattress by the handles. These are provided only for positioning the mattress on the bed, not for lifting or carrying.
• Do not jump or stand on your mattress.

 

Body Impressions are a normal occurrence in new mattresses.

Body impressions are more prevalent in pillow top mattresses as the materials used on the top layers are made of different foams and fibers.  Pillow top mattresses are designed to contour to the sleeper’s body.  This will relieve pressure points and allow for a more restful sleep. These body impressions can be normal in a new mattress and do not indicate that there is a problem with your mattress.  They should not be confused with “sagging”.  Most manufacturers consider a body impression of up to 1 ½” to be normal.  It is recommended that you rotate your mattress according to your manufacturer’s warranty to vary the areas of usage. 

What is the Mattress Comfort Guarantee?

When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if a mattress protector is not purchased.

 

Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery Charge will apply and a $129.95 exchange charge will apply.

 

Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.

Does my furniture come with a warranty?

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

 

SUBMIT A CLAIM ›

What is included in the 1-Year or 3-Year Home Service Program (If Purchased)?
Your furniture is covered by the CITY Furniture, Inc. 1-Year or 3-Year In-Home Service program if so marked on your invoice. CITY Furniture will repair or replace any furniture with stains, manufacturer’s defects in workmanship and materials for one year or three years from the date of delivery.

CITY Furniture will perform this service in your home, in the CITY Furniture trading area within the state of Florida. Clearance and electronics are not covered. As a bonus, if a claim is not made during the 1-year or 3-year term, CITY Furniture will reimburse the full amount as an in-store gift certificate. Service within the first 30 days does not affect your gift certificate. For information call (954) 718-3344.

Select your plan of choice before adding your product to cart, or add it in your cart.
 
Are certain items excluded from warranties?
Clearance items, electronics, and floor model pieces do not come with a warranty, and In-Home Service cannot be purchased on them. Our furniture is intended to be used for residential purposes, therefore the warranty is voided if used commercially.
What do I do if I need service?

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

 

SUBMIT A CLAIM ›

 

How do I report damages or defects?

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

 

SUBMIT A CLAIM ›

 

 

How do I order a part?

Click the LIVE CHAT option at the bottom right corner of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

What is the warranty on accessories?
Accessories have a 90-day warranty unless you have purchased our In-Home Service program.
Are you hiring? How can I apply?
We are always looking for great people to add to our CITY Furniture Family! Click here to apply.
Are fabric swatches available?

We do not offer fabric swatches. However most of our furniture is displayed in our showroom. Our website shows which items are displayed at which stores, so you can view the item in person before making your purchase.

Do you offer design services?

CITY Furniture offers free design services through our CITY Interiors program. Our CITY Interiors team offers virtual or in-store consultations with a full-service design experience. Let our design experts work with you to save time and create a room that wil wow you. Get started by taking our style quiz here. For additional information, click here.

What are your regular business hours?

Showrooms: Click here to view hours at your local showroom.

 

Customer Care Center: Monday through Sunday from 8:00 AM - 11:00 PM.

 

Internet Sales & Service: Monday through Sunday from 7:00 AM - 12:00 AM.

I need to change my address. Can I do this online?

If you have not received your delivery, click the LIVE CHAT option at the bottom right of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

 

If you need to change the address on your invoice to ensure that you receive your In-Home Service store credit, please call us at (954) 718-3344 or email us at customerservice@cityfurniture.com. Include your invoice number(s) to ensure that we take care of all your purchases.

 

If you need to change your billing address on a CITY Furniture finance account, please visit your current provider on the finance page.

How do I unsubscribe from your email list?
Each email we send contains an unsubscribe link.
More Questions? Contact Us
 
Internet Sales & Service 1 (954) 718-3350 Mon-Sun 8am-11pm
Synchrony 1 (866) 419-4096  
TD Bank 1 (800) 252-2551  
Genesis Credit 1 (866) 502-6439  
 
 
 

HELP CENTER

Welcome to the CITY Help Center! Our convenient online hub is your one-stop shop to answer any and all questions about shopping with CITY Furniture. Think of it as your personal CITY Furniture customer service center, where you can access all the support and resources you need with just a few clicks.

 

Track Your Orders

For starters, you can easily track your CITY Furniture orders, including those placed on CITYfurniture.com. Simply select “Order Tracking” to see the status of your order every step of the way. We keep your account updated with the most recent information. If you need to schedule a delivery, select “Schedule Your Delivery” and follow the prompts to choose the date that works for you. All in-stock items can be scheduled for delivery as soon as possible.

 

Manage Your Account

You can also manage your account from our online CITY Furniture customer care page. Creating an account is quick, easy, and free. This will give you access to all of your order needs, whether it’s making a CITY Furniture payment to complete your purchase or changing your delivery schedule.

 

Submit a Claim

If you encounter any issues with your order, select “Submit a Claim” and follow the prompts to get the process started. We’ll ask you to submit a few photos and provide details about the issue. Our customer service representative will review your submission and contact you shortly. They will evaluate your CITY Furniture warranty and service plans to find the best resolution, ensuring that you can enjoy your furniture without any worries.

 

Explore Additional Features

The Help Center also provides access to information about our financing offers, free shipping, refund policies, and much more. Our goal is to make it easy for you to find answers to all of your questions, ensuring a seamless shopping experience and complete customer satisfaction.