Let Us Help You

Order Help

Can I place an order over the phone?

​You can shop by phone with a Sales Associate by calling (954) 718-3350 between the hours of 7AM and midnight daily. You can also place your order online or by visiting one of our showrooms.​

Will I be charged sales tax?

Sales tax will be charged based on your delivery address.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

How can I check the status of a purchase?

You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup, and reporting product damages by clicking here. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.

Are there products available online that are not available in store?

While we try to utilize as much space in our showrooms as possible to show as many products as we can, there may be items on our website that we are not able to display in our showrooms due to the different sizes of our showrooms.

What is a backorder?

A backorder occurs when there is a delay in a product arriving to our warehouse, thus delaying the delivery. We try to minimize these occurrences as much as possible, but backorders do occur.

Do I need to take measurements prior to placing an order?

We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed, and when you arrive to the showroom, a sales associate can assist you in measuring the items on the showroom floor to assist you in choosing the furniture that is the perfect fit for you. You can also find the dimensions of our products on our website.

Do you sell CITY Furniture gift cards?

While we do not offer e-gift cards through our website, gift cards can be purchased in store in any denomination. At this time, gift cards can only be used towards in-store purchases.

Can I use a gift card online?

At this time, gift cards can only be used towards in-store purchases.

What size mattresses do you sell?

We currently sell Twin (38” wide x 75” long), Full (54” wide x 75” long), Queen (60” wide x 80” long), King (76” wide x 80” long), and Florida King (108" wide x 80” long).

What size foundations do you sell?

We offer different options dependent on the requirement of the bedframe you choose as well as your sleep height preference. Options include:

• Standard height foundations - 9 inches
• Low profile foundations - 5 inches
• Bunkie boards - 1.5 - 2 inches
Are your prices the same in-store and online?

Our online and in-store prices are the same. We always try to offer the best values anywhere. If, within two weeks of purchasing the merchandise listed on your invoice or within 30 days of purchasing your mattress, you should discover any authorized dealer in Florida, including CITY Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference to you.

Why was my order delayed or cancelled?

In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

What services or discounts do you offer for businesses or interior designers?

Visit one of our showrooms, and one of our showroom managers will be able to assist you in making your purchase.

What if my billing and shipping addresses different?

When placing an order in-store or online, we will ask for both your shipping and billing address.

Can I buy online and pickup in a store?

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

 

• Sawgrass6701 North Hiatus Road, Tamarac, FL 33321
• Ocoee643 East Crown Point Road, Ocoee, FL 34761

 

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

What do I do if an item in my cart is unavailable?

Please try back in a few days as we are always receiving new stock.

Can I get a discount on a large order?

We ask that you visit one of our showrooms and speak with a showroom manager, who can assist you with your order.

Do you make custom orders?

We are unable to accommodate custom orders due to our volume of orders, but we do have a wide selection of colors and configurations to choose from.

How can I cancel my order?

For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call (866) 930-4233. Please cancel at least 48 hours prior to delivery.

How do I make changes to my order?

For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call (866) 930-4233. We request that you call at least 48 hours prior to a scheduled delivery.

Billing and Payment

Do you accept wire transfers as a form of payment?

​We do not accept wire transfers. We currently accept credit card payments (Visa, Mastercard, American Express, or Discover), and personal or business checks. We also have quite a few purchase options. For more details, click here.

What if the price changes after my purchase?

We will honor all sale prices for up to 14 days after purchase. We will honor all mattress sale prices for up to 30 days after purchase. If you should discover any authorized dealer in Florida, including CITY Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference to you.

Can I use a CITY Furniture gift card on my purchase?

​CITY Furniture gift cards can be used on any in-store purchase. At this time, gift cards cannot be used towards online purchases.​

What if I lose my gift card?

We ask that you treat your gift card as you would treat cash. We are unable to replace a lost or stolen gift card.

Can I pay my financing bill at a store?

We are not able to process those payments at our stores. You can contact the finance company directly by calling the number on your finance bill, and they will be able to assist with your payment.

Do you offer purchase/layaway options?

We offer many purchase options online, and we also offer a layaway* option in our stores. For more information on our purchase options, please click here. With our layaway program, you can choose your furniture and lock in today’s low prices for as little as a 10% deposit. Then you can simply make monthly payments on the balance until you are ready to have your item(s) delivered.

*Layaways do not reserve product. In the event the manufacturer discontinues the pieces, reselection and/or full refunds are allowed without penalty.

Do you accept COD (cash on delivery)?

We do not accept COD. All furniture must be paid for prior to delivery.

I received a CITY Furniture gift certificate from prior purchase, can I use it on my purchase?

All of our gift certificates can be used in any of our showrooms. All of our gift certificates have an expiration date listed at the bottom of the certificate. Visit a showroom prior to this date, and they will be able to assist in applying your gift certificate to your purchase.

What is your policy regarding international credit cards?

We currently are only able to accept US credit cards.

Can I apply for credit on CITY Furniture's website?

Yes, please click here for more information.

Shipping and Delivery

I put my zip code online, and it says you don't delivery to my area. What do I do?

​We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer domestic shipping to customers outside of our regular delivery area. Learn more by clicking here.

Can my order be expedited?

​The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery, please click here.

How long do I have to wait for my delivery?

If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is available in some areas for a fee of $39.99. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

Will you help me set up my furniture?

​Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.​

Will my furniture need assembly?

Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.

Will you move my existing furniture?

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us with Premium Delivery.

Will you take my old furniture?

We are unable to remove any old furniture, with the exception of old mattresses and box springs, if a new mattress and box spring is purchased from us with Premium Delivery.

Do I have to be home for delivery?

You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

Are there certain items that will not be hooked up/set up on delivery?

Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:

• Hanging accessories on the wall (mirrors, wall art, sconces, clocks)
• Assembling and hanging chandeliers (professional assembly is recommended)
• TV installation for wall units (We assemble the wall unit but we do not assemble customers’ existing TV/sound system.)
Does CITY Furniture charge for delivery?

​For more information, please click here.

What are your delivery/shipping options? What do they include?

​For more information, please click here.

How do I schedule my delivery?

Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.​

SCHEDULE DELIVERY ›

How can I change my delivery date or time?

If you did not schedule at the time of placing your order, you can do so now.

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.

Note: Items are only reserved with a scheduled delivery date within 9 days.

CHANGE DELIVERY DATE ›

Can I pick up my order?

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

 

• Sawgrass6701 North Hiatus Road, Tamarac, FL 33321
• Ocoee643 East Crown Point Road, Ocoee, FL 34761
 

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

I ordered multiple items, will they be delivered together?

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

Can I ship items to multiple addresses?

In order to ship items to multiple addresses, the orders need to be on different invoices. Let your sales associate know at the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.

Can I ship to a PO, APO, or FPO box?

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

I need assembly info. What do I do?

All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to customerservice@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.

Where does CITY Furniture deliver?

CITY Furniture offers many delivery options to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:

• South Florida Markets: Miami-Dade, Broward, Palm Beach, and Martin counties
• West Coast Markets: Lee, Collier, and Charlotte counties
• Central Florida Markets: Orlando and The Villages

 

We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:

• South Florida Markets: Florida Keys, including Key West
• Central Florida Markets: Tampa and Gainesville areas
 

In addition to delivery in the above-specified markets, we export all over the world and offer domestic shipping to any destination in the continental United States and Canada. For more information on domestic shipping or exports outside of our local trading area, please click here.

Will I be contacted regarding my delivery?

You will be contacted via phone, email or text message prior to your delivery date as well as receive communication from the delivery drivers to let you know that they are on the way.

Can I track my delivery online?

You will receive a text message the night before your delivery with a link to track your delivery. You can also track your delivery here on the day of your delivery to see where the delivery drivers are realtime and the timeframe in which they are expected to reach your home.

Can I request that my items stay in their packaging prior to pickup?

Items picked up from any of our warehouses remain in their manufacturer’s packaging.

Can I request to have my items assembled prior to pickup?

Items picked up from our warehouses are in their manufacturer’s packaging. If you need your items assembled, we have the option of Premium Delivery, where your items are delivered, assembled, and placed just where you want them.

What is same day delivery?

We offer Same Day delivery for customers that want to receive their delivery on the same day they make their purchase. There is an additional $39.99 fee for this service. This option is not available in all areas and is subject to availability at the time of purchase.

What if my merchandise arrives damaged?

You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.

 

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

SUBMIT A CLAIM ›

Policies and Services

What is the best way to care for my outdoor furniture?

Keep your outdoor furniture looking like new with these tips:

 

  • • Use a cover (sold separately) when not in use or during periods of severe weather.
  • • Use an umbrella to protect against the sun or keep furniture in the shade. Keep umbrellas closed during inclement weather.
  • • Keep furniture dry when not in use.
  • • Store furniture indoors during long periods of inclement weather.
  • • Wipe frames with a soft, dry cloth for daily care.
  • • To remove stains from cushions, wipe with mild detergent or soap. Always rinse after cleaning to avoid soap residue stains.
  • • Avoid use of harsh or abrasive cleaners on frames and cushions.
  • • For teak furniture, treat with teak sealant once per year to preserve golden color, or leave untreated to achieve an attractive silver-gray patina over time.​
What if an item does not fit in the space that I want to put it in?

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned.

When can I expect a refund for a cancelled item?

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Can I return a gift card?

Once a gift card is sold, it cannot be returned.

What is your return policy?

Online Refund Policy: You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Original delivery and shipping charges are non-refundable. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

In-Store Refunds Policy: You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery. Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99. No refunds or reselections are allowed after delivery or pickup of merchandise. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

Mattress Comfort Guarantee: When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if one of our mattress protectors is not purchased and used. Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery charge and a $129.95 exchange charge will apply. Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.

 

Accessories: Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within three (3) days. Item must be in new, unused condition in the original packaging.

How do I touch up my furniture?

Many home improvement stores offer touch up products that can be used to touch up furniture, and they come in marker and crayon form. These are easy solutions for minor touch ups. All you need to do is match your furniture color and finish with the touch up color and follow the manufacturer’s instructions.

What is the best way to care for my wood furniture?

Keep your wood furniture looking like new with these tips:

 

• To maintain the quality of your wood furniture, do not expose it to direct sunlight or extreme temperatures.
• Dust often using a soft, clean, lint-free cloth that has been only slightly dampened. Attend to spills immediately with a damp cloth.
• Use table runners, place mats, table pads, and coasters to reduce the chances of marking or damaging the wood. Always use coasters under both hot and cold liquids.
• Never write on a bare wood surface. It may leave impressions on the wood.
• Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your wood furniture.
• Waxing is not recommended.
• Surfaces can be cleaned with a mild non-alkaline soap and water. Use the suds on a damp sponge or cloth, but be sure to test the solution on an inconspicuous section to make sure it doesn't damage the finish. Dry immediately with a soft cloth and buff lightly, following the grain.
• Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but also your flooring.
What is the best way to care for my marble furniture?

Marble table tops are highly durable and need minimal care to maintain their beauty. Take care of your marble furniture with the following tips:

 

• Use a sealer. The marble sold in our showrooms is not sealed. Sealer can be purchased at home improvement or big box stores and applied in the home.
• Table runners, place mats, and coasters should be used to reduce the chances of marking or damaging the marble. Use coasters under all glasses, particularly those containing alcohol and citrus juices. Many common foods and drinks contain acids that will etch or dull the stone surface.
• Do not place hot items directly on the stone. Use trivets or mats under hot dishes.
• Wipe any spills immediately with a clean cloth to avoid staining.
• Stone surfaces can be cleaned with a few drops of neutral cleaner, stone soap (available at hardware stores), or a mild dishwashing detergent and warm water. Use a clean, soft cloth for best results. Too much cleaner or soap may leave a film and cause streaks.
• Do not use products that contain lemon, vinegar, or other acids on marble. Rinse the surface thoroughly after washing with a soap solution, changing the rinse water frequently. Dry with a soft cloth.
• Do not use scouring powders or creams as these products contain abrasives that may scratch the surface.
• A good quality marble wax (Johnson's Shine-Up) or non-yellowing automobile paste wax can be applied to minimize water spotting and increase luster.
What is the best way to care for my leather furniture?

Keep your leather beautiful for years to come with these proven tips:

 

• To keep the leather supple and prevent fading, protect it from exposure to direct sunlight and heating vents.
• Dust with a clean, soft cloth.
• Vacuum crevices regularly and apply a quality conditioner a few times a year.
• Do not use the following products: Saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners such as Windex, Formula 409, etc.
• For minor spots and spills, immediately wipe with a soft, white cloth dampened with distilled water and let air dry. Do not dry with hair dryers or heaters.
• For spills of butter, oil, or grease, wipe any excess with a clean, dry cloth. Do not apply water or try to wash the spot. Leave the spot alone. The spot should dissipate into the leather after a short period of time.
• Do not use soap or soak the spot or stain heavily with water.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my bonded leather furniture?

Bonded leather is a great example of environmental conservation.  The creation of this material represents 100% use of natural and raw materials, where nothing goes to waste.  Manufacturers use scraps of leather (that would otherwise be thrown away) which are pulverized and mixed with latex.  The material is then protected with a top layer of polyurethane.  The surface is stamped to give it a leather-like texture.

 

Bonded Leather care tips:

• Wipe down bonded leather furniture with a clean, damp cloth.
• Dry it with a different clean dry cloth until it is completely dry.
• Dust crevices and seams.
• Clean spills as soon as they occur by first blotting the food or liquid and then gently wiping it with a damp cloth.
• Do not use soap or abrasive cleaners as they may damage the finish.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my fabric and upholstered furniture?

Here are some tips to take care of your fabric furniture:

 

• It is important to vacuum your items on a regular basis with a brush attachment if available.
• To keep pillows and cushions looking and feeling good, fluff and rotate them on a weekly basis.
• Pilling is a normal occurrence as short or loose fibers on the surface of your furniture tangle together. It is more common to occur on areas that experience more friction (seat and arms). You can obtain an inexpensive fabric shaver (not an everyday razor) at fabric and big box stores to remove them.
• Avoid sun damage. Prolonged sun exposure will fade and weaken the fabrics over time, making them brittle and more prone to tearing.
• Always remember to lift up and move your furniture instead of pushing, pulling, or dragging it, which can damage not only your furniture, but your flooring as well.
• Blot spills immediately with a clean, colorfast towel or sponge. See specific cleaning information on the product for specific instructions based on the fabric type.
• Avoid the use of dyes, paints, inks, bleach, nail polish, and similar products on and around your upholstered furniture.
• Test any product in an inconspicuous place first to check for color fastness.
What is the best way to care for my mattress?

​Quality sleep matters and your mattress is an important investment. Care for your new mattress with these tips:

 

• We recommend using a washable mattress pad or protective mattress cover to prevent staining of your mattress and to protect against dust mites. Any spots or stains on a mattress will void the manufacturer's warranty.
• Rotate your mattress in accordance to the manufacturer's specific warranty instructions. The majority of today's mattresses are "non flip".
• Use an appropriate bed frame for your new mattress. King and queen size beds require that there is at least one center support leg on the frame. Using the correct frame will ensure that your mattress warranty remains in effect.
• It is suggested by all mattress manufacturers that the box spring be replaced at the same time that a new mattress is purchased to provide proper support to the new mattress.
• Do not remove the law tag on the end of your mattress. This has the necessary warranty and identification information listed should you need to file a claim. Most manufacturers will not honor a warranty without these tags attached.
• Do not lift the mattress by the handles. These are provided only for positioning the mattress on the bed, not for lifting or carrying.
• Do not jump or stand on your mattress.

 

Body Impressions are a normal occurrence in new mattresses.

Body impressions are more prevalent in pillow top mattresses as the materials used on the top layers are made of different foams and fibers.  Pillow top mattresses are designed to contour to the sleeper’s body.  This will relieve pressure points and allow for a more restful sleep. These body impressions can be normal in a new mattress and do not indicate that there is a problem with your mattress.  They should not be confused with “sagging”.  Most manufacturers consider a body impression of up to 1 ½” to be normal.  It is recommended that you rotate your mattress according to your manufacturer’s warranty to vary the areas of usage. 

What is the Mattress Comfort Guarantee?

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

SUBMIT A CLAIM ›

Does my furniture come with a warranty?

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

SUBMIT A CLAIM ›

Do you offer extended or additional warranties?

If you purchased the In-Home Service program, your furniture is covered by the CITY Furniture 1-Year or 3-Year In-Home Service Program. Refer to the terms and conditions provided at the time of purchase for more details on what is covered in this program. If you purchased the Stain Removal Plan program, your furniture is covered by the CITY Furniture 3-Year Stain Removal Plan Service Program. Under this program, CITY Furniture will attempt to remove, to the best of our ability, any stain caused by common household foods, beverages, ink, or human or pet bodily fluids, during normal residential use, if reported to our Customer Care department within five days of staining. If the stain cannot be removed, the affected part or entire piece will be replaced at CITY Furniture’s discretion at no charge. A photo is required of the item prior to repair or replacement of furniture. Please refer to your Stain Removal Kit for additional details.​

What is excluded from the 3-Year Stain Removal Plan?
This agreement EXCLUDES stains or damages resulting from:

 

• Anything other than household foods, beverages, ink or human or pet bodily fluids.

• Substances which destroy or change the color of fabrics such as gums, corrosives and bleaches.

• Furniture in transit or storage, fabric flaws or fading and treated fabrics that have been abused or mishandled.

• Damage caused by fire, flood, wind, lightning or any other natural disaster or fabrics or leather that have been burned, ripped or torn, or subject to misuse or abuse, violence, vandalism, accident or alteration.

Are certain items excluded from warranties?

Clearance items, electronics, and floor model pieces do not come with a warranty, and In-Home Service cannot be purchased on them. Our furniture is intended to be used for residential purposes, therefore the warranty is voided if used commercially.

What do I do if I need service?

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

SUBMIT A CLAIM ›

How do I report damages or defects?

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

SUBMIT A CLAIM ›

How do I order a part?

Click the LIVE CHAT option at the bottom right corner of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

What is the warranty on accessories?

Accessories have a 90-day warranty unless you have purchased our In-Home Service program.

General

Are you hiring? How can I apply?

We are always looking for great people to add to our CITY Furniture Family! Click here to apply.

Are fabric swatches available?

We do not offer fabric swatches. However most of our furniture is displayed in our showroom. Our website shows which items are displayed at which stores, so you can view the item in person before making your purchase.

Do you offer design services?

Our sales associates are able to assist you with basic room design. If you need more assistance, our Design Studio Program offers professional design services to help you create a look that matches your lifestyle. We have options for small or large projects, and pricing is based on hourly packages. For additional information, click here.

What are your regular business hours?

Showrooms: Click here to view hours at your local showroom.

 

Customer Service: Monday through Sunday from 7:00 AM - 6:00 PM.

 

Website Customer Support: Monday through Saturday from 10:00 AM - 8:00 PM, Sunday 10:00 AM - 6:00 PM.

I need to change my address. Can I do this online?

If you have not received your delivery, click the LIVE CHAT option at the bottom right of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

 

If you need to change the address on your invoice to ensure that you receive your In-Home Service store credit, please call us at (866)-930-4233 or email us at customerservice@cityfurniture.com. Include your invoice number(s) to ensure that we take care of all your purchases.

 

If you need to change your billing address on a CITY Furniture finance account, please visit your current provider on the finance page.

How can I cancel my order?

For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call (866) 930-4233. Please cancel at least 48 hours prior to delivery.

How do I make changes to my order?

For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call (866) 930-4233. We request that you call at least 48 hours prior to a scheduled delivery.

Can I pick up my order?

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

 

Sawgrass6701 North Hiatus Road
Tamarac, FL 33321
 
Ocoee643 East Crown Point Road
Ocoee, FL 34761

 

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

Can I apply for credit on CITY Furniture's website?

Yes, please click here for more information.

What is the Refer-a-Friend program?

1. What Is The Refer-A-Friend Program?

With CITY Furniture’s Refer-a-Friend Program, you can earn a reward for every friend who you refer and completes a purchase using your unique referral link. Your friends benefit too – they get a reward, too.

 

2. How Does The Refer-A-Friend Program Work?

First, visit the share page: share.cityfurniture.com.

Enter your email address so we know where to send your rewards. Then, send a referral email, or post your link on social channels. Once you share, you are assigned a share link, which allows us to track all of your referrals and ensure you received your rewards. If a friend clicks on your link and completes a purchase, you'll earn your reward.

 

3. How Many People Can I Refer?

You can refer an unlimited number of friends -- we encourage our customers to share with as many people as possible!

 

4. Who Is Eligible To Participate In The Refer-A-Friend Program?

You must be 18 years of age or older and a resident of the US to earn a reward.

In order to earn a reward, your friend must be a new customer.

 

5. How Do I Track My Referrals?

You'll receive a stats email showing how many shares, clicks, and referrals you've driven and how much you've earned from the program. Just visit the share page share.cityfurniture.com and click "Check Referral Status", found under the sharing options.

 

6. How Will My Friend Know That I Am Referring Them?

The email you send to your friends comes from your email address. In the email, there are detailed instructions telling your friend how to join the program and earn their reward.

 

7. Once I Earn A Referral, When Will I Receive My Reward?

We fulfill rewards after 10 days, so it can take up to 30 days for you to receive your reward email after your friend completes a purchase.

 

8. How Do I Know When I've Earned A Reward?

Once your friend has completed a purchase, we'll send you an email letting you know that your reward is pending. Within 30 days, we’ll send you an email with your promo code.

 

9. I Accidentally Deleted My Reward Email. Where Can I Find My Reward?

Just visit the share page share.cityfurniture.com and click "Check Referral Status", found under the sharing options.

 

10. What If I Referred My Friend, They Made A Purchase, But I Never Got A Reward?

No problem – please contact us with the email address you used to participate in the program. In this email, please send us the email address of your friend, and we’ll look at their referral in our system.

 

11. How Do I Unsubscribe From Your Email List?

Each email we send contains an unsubscribe link.

 

Note: if you haven't registered for the referral program and have received an email from us, it is because someone you know thought you might like this opportunity. We do not sell email addresses and we do not send spam.

 

12. Are There Any Special Restrictions Or Rules For The Refer-A-Friend Program?

  • This program has a simple set of rules to ensure that users are referring their friends and are not spamming large lists or referring themselves. The rules are: Users may earn one (1) reward for each valid referral.
  • Users may not submit multiple email addresses in an attempt to earn a reward or an additional reward.
  • Users may not participate in a referral program where doing so would be prohibited by any applicable law or regulations.
  • Users may not use spam to obtain referrals. Users may not acquire referrals through unsolicited email to persons unknown to them, or through net or message board postings where the postings are unrelated to the topic of discussion or otherwise violate the terms of the site.
  • We do not guarantee delivery time on any rewards earned, nor do we guarantee receipt of any rewards.
  • See the Terms and Conditions for a complete list of rules.

 

Still have questions? Contact us with questions, comments, or concerns.