Let Us Help You

​You can shop by phone with a Sales Associate by calling (954) 718-3350 between the hours of 8 AM and 11 PM daily. You can also place your order online or by visiting one of our showrooms.​

Sales tax will be charged based on your delivery address.

We offer different options dependent on the requirement of the bedframe you choose as well as your sleep height preference. Options include:

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

​We do not accept wire transfers. We currently accept credit card payments (Visa, Mastercard, American Express, or Discover), and personal or business checks. We also have quite a few purchase options. For more details, click here.​

We will honor all sale prices for up to 14 days after purchase. We will honor all mattress sale prices for up to 30 days after purchase. If you should discover any authorized dealer in Florida, including CITY Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference to you.

​CITY Furniture gift cards can be used on any in-store purchase. At this time, gift cards cannot be used towards online purchases.​

We ask that you treat your gift card as you would treat cash. We are unable to replace a lost or stolen gift card.

We are not able to process those payments at our stores. You can contact the finance company directly by calling the number on your finance bill, and they will be able to assist with your payment.

We offer many purchase options online, and we also offer a layaway* option in our stores. For more information on our purchase options, please click here. With our layaway program, you can choose your furniture and lock in today’s low prices for as little as a 10% deposit. Then you can simply make monthly payments on the balance until you are ready to have your item(s) delivered.

*Layaways do not reserve product. In the event the manufacturer discontinues the pieces, reselection and/or full refunds are allowed without penalty.

We do not accept COD. All furniture must be paid for prior to delivery.

All of our gift certificates can be used in any of our showrooms. All of our gift certificates have an expiration date listed at the bottom of the certificate. Visit a showroom prior to this date, and they will be able to assist in applying your gift certificate to your purchase.

We currently are only able to accept US credit cards.

Yes, please click here for more information.

​We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer nationwide shipping to customers outside of our regular delivery area. Learn more by clicking here.​

​The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery, please click here.

If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is also available in some areas. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

​Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.​

Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us with Premium Delivery.

We are unable to remove any old furniture, with the exception of old mattresses and box springs, if a new mattress and box spring is purchased from us with Premium Delivery.

You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:

​For more information, please click here.​

​For more information, please click here.​

Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.​

SCHEDULE DELIVERY ›​

If you did not schedule at the time of placing your order, you can do so now.

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.

Note: Items are only reserved with a scheduled delivery date within 9 days.

CHANGE DELIVERY DATE ›

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our four warehouses:

• Plant City - 3307 South Frontage Rd, Plant City, FL 33566
• Sawgrass - 6701 North Hiatus Road, Tamarac, FL 33321
• Ocoee - 643 East Crown Point Road, Ocoee, FL 34761
• Miami - 4350 215th St., Building C, Miami Gardens, FL 33056

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

In order to ship items to multiple addresses, the orders need to be on different invoices. Let your sales associate know at the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

​All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to customerservice@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.​

CITY Furniture offers many delivery options to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:

We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:

In addition to delivery in the above-specified markets, we export all over the world and offer nationwide shipping to any destination in the continental United States and Canada. For more information on nationwide shipping or exports outside of our local trading area, please click here.

We will contact all customers by email, text, and phone beginning 3 days prior to your scheduled delivery to confirm their delivery date. You must confirm your delivery appointment by replying to the message by 12pm the day prior to your delivery date. If the appointment is not confirmed, the delivery appointment will be cancelled which could result in stock delays. Deliveries scheduled within two days will be automatically confimed at the time of scheduling.

We will contact you via text the evening before your delivery date to provide an estimated 3-hour arrival window and a delivery tracking link.

You will also receive communications from the delivery drivers on the day of, to let you know that they are on the way.

You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

SUBMIT A CLAIM ›

Keep your outdoor furniture looking like new with these tips:

• • Use a cover (sold separately) when not in use or during periods of severe weather.
• • Use an umbrella to protect against the sun or keep furniture in the shade. Keep umbrellas closed during inclement weather.
• • Keep furniture dry when not in use.
• • Store furniture indoors during long periods of inclement weather.
• • Wipe frames with a soft, dry cloth for daily care.
• • To remove stains from cushions, wipe with mild detergent or soap. Always rinse after cleaning to avoid soap residue stains.
• • Avoid use of harsh or abrasive cleaners on frames and cushions.
• • For teak furniture, treat with teak sealant once per year to preserve golden color, or leave untreated to achieve an attractive silver-gray patina over time.​

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned.

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

​Once a gift card is sold, it cannot be returned.

Online Refund Policy: You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Original delivery and shipping charges are non-refundable. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

In-Store Refunds Policy: You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery. Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99. No refunds or reselections are allowed after delivery or pickup of merchandise. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

Mattress Comfort Guarantee: When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if one of our mattress protectors is not purchased and used. Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery charge and a $129.95 exchange charge will apply. Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.

Accessories: Tabletop items, wall décor, accent pillows, linens, lamps, florals, and area rugs can be returned to a showroom within three (3) days. Item must be in new, unused condition in the original packaging.

Many home improvement stores offer touch up products that can be used to touch up furniture, and they come in marker and crayon form. These are easy solutions for minor touch ups. All you need to do is match your furniture color and finish with the touch up color and follow the manufacturer’s instructions.

Keep your wood furniture looking like new with these tips:

Marble table tops are highly durable and need minimal care to maintain their beauty. Take care of your marble furniture with the following tips:

Keep your leather beautiful for years to come with these proven tips:

Bonded leather is a great example of environmental conservation.  The creation of this material represents 100% use of natural and raw materials, where nothing goes to waste.  Manufacturers use scraps of leather (that would otherwise be thrown away) which are pulverized and mixed with latex.  The material is then protected with a top layer of polyurethane.  The surface is stamped to give it a leather-like texture.

Bonded Leather care tips:

Here are some tips to take care of your fabric furniture:

​Quality sleep matters and your mattress is an important investment. Care for your new mattress with these tips:

Body Impressions are a normal occurrence in new mattresses.

Body impressions are more prevalent in pillow top mattresses as the materials used on the top layers are made of different foams and fibers.  Pillow top mattresses are designed to contour to the sleeper’s body.  This will relieve pressure points and allow for a more restful sleep. These body impressions can be normal in a new mattress and do not indicate that there is a problem with your mattress.  They should not be confused with “sagging”.  Most manufacturers consider a body impression of up to 1 ½” to be normal.  It is recommended that you rotate your mattress according to your manufacturer’s warranty to vary the areas of usage. 

When you purchase one of our mattress protectors, you will be covered by our 120 Day Mattress Comfort Guarantee. Box springs are not included. No refunds or reselections are allowed if a mattress protector is not purchased.

Since your body takes time to adjust to a new mattress, you must sleep on your new mattress for twenty-one (21) days before a one-time reselection is allowed. Reselections must be for equal or greater value. A new Premium Delivery Charge will apply and a $129.95 exchange charge will apply.

Box springs and adjustable bases cannot be exchanged or refunded once delivered. Pillows and mattress protectors cannot be exchanged or refunded if opened.​

CITY Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

SUBMIT A CLAIM ›​

If you purchased the In-Home Service program, your furniture is covered by the CITY Furniture 1-Year or 3-Year In-Home Service Program. Refer to the terms and conditions provided at the time of purchase for more details on what is covered in this program. If you purchased the Stain Removal Plan program, your furniture is covered by the CITY Furniture 3-Year Stain Removal Plan Service Program. Under this program, CITY Furniture will attempt to remove, to the best of our ability, any stain caused by common household foods, beverages, ink, or human or pet bodily fluids, during normal residential use, if reported to our Customer Care department within five days of staining. If the stain cannot be removed, the affected part or entire piece will be replaced at CITY Furniture’s discretion at no charge. A photo is required of the item prior to repair or replacement of furniture. Please refer to your Stain Removal Kit for additional details.​

• Substances which destroy or change the color of fabrics such as gums, corrosives and bleaches.

• Furniture in transit or storage, fabric flaws or fading and treated fabrics that have been abused or mishandled.

• Damage caused by fire, flood, wind, lightning or any other natural disaster or fabrics or leather that have been burned, ripped or torn, or subject to misuse or abuse, violence, vandalism, accident or alteration.

Clearance items, electronics, and floor model pieces do not come with a warranty, and In-Home Service cannot be purchased on them. Our furniture is intended to be used for residential purposes, therefore the warranty is voided if used commercially.

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

SUBMIT A CLAIM ›

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

SUBMIT A CLAIM ›

Click the LIVE CHAT option at the bottom right corner of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

Accessories have a 90-day warranty unless you have purchased our In-Home Service program.

We are always looking for great people to add to our CITY Furniture Family! Click here to apply.

We do not offer fabric swatches. However most of our furniture is displayed in our showroom. Our website shows which items are displayed at which stores, so you can view the item in person before making your purchase.

CITY Furniture offers free design services through our CITY Interiors program. Our CITY Interiors team offers virtual or in-store consultations with a full-service design experience. Let our design experts work with you to save time and create a room that wil wow you. Get started by taking our style quiz here. For additional information, click here.

Showrooms: Click here to view hours at your local showroom.

Customer Service: Monday through Sunday from 7:00 AM - 6:00 PM.

Website Customer Support: Monday through Saturday from 10:00 AM - 8:00 PM, Sunday 10:00 AM - 6:00 PM.

If you have not received your delivery, click the LIVE CHAT option at the bottom right of this web page or email us at customerservice@cityfurniture.com, and we will be happy to assist you.

If you need to change the address on your invoice to ensure that you receive your In-Home Service store credit, please call us at (954) 718-3344 or email us at customerservice@cityfurniture.com. Include your invoice number(s) to ensure that we take care of all your purchases.

If you need to change your billing address on a CITY Furniture finance account, please visit your current provider on the finance page.

For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call (954) 718-3344. Please cancel at least 48 hours prior to delivery.

For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call (954) 718-3344. We request that you call at least 48 hours prior to a scheduled delivery.

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

Yes, please click here for more information.

1. What Is The Refer-A-Friend Program?

With CITY Furniture’s Refer-a-Friend Program, you can earn a reward for every friend who you refer and completes a purchase using your unique referral link. Your friends benefit too – they get a reward, too.

2. How Does The Refer-A-Friend Program Work?

First, visit the share page: share.cityfurniture.com.

Enter your email address so we know where to send your rewards. Then, send a referral email, or post your link on social channels. Once you share, you are assigned a share link, which allows us to track all of your referrals and ensure you received your rewards. If a friend clicks on your link and completes a purchase, you'll earn your reward.

3. How Many People Can I Refer?

You can refer an unlimited number of friends -- we encourage our customers to share with as many people as possible!

4. Who Is Eligible To Participate In The Refer-A-Friend Program?

You must be 18 years of age or older and a resident of the US to earn a reward.

In order to earn a reward, your friend must be a new customer.

5. How Do I Track My Referrals?

You'll receive a stats email showing how many shares, clicks, and referrals you've driven and how much you've earned from the program. Just visit the share page share.cityfurniture.com and click "Check Referral Status", found under the sharing options.

6. How Will My Friend Know That I Am Referring Them?

The email you send to your friends comes from your email address. In the email, there are detailed instructions telling your friend how to join the program and earn their reward.

7. Once I Earn A Referral, When Will I Receive My Reward?

We fulfill rewards after 10 days, so it can take up to 30 days for you to receive your reward email after your friend completes a purchase.

8. How Do I Know When I've Earned A Reward?

Once your friend has completed a purchase, we'll send you an email letting you know that your reward is pending. Within 30 days, we’ll send you an email with your promo code.

9. I Accidentally Deleted My Reward Email. Where Can I Find My Reward?

Just visit the share page share.cityfurniture.com and click "Check Referral Status", found under the sharing options.

10. What If I Referred My Friend, They Made A Purchase, But I Never Got A Reward?

No problem – please contact us with the email address you used to participate in the program. In this email, please send us the email address of your friend, and we’ll look at their referral in our system.

11. How Do I Unsubscribe From Your Email List?

Each email we send contains an unsubscribe link.

Note: if you haven't registered for the referral program and have received an email from us, it is because someone you know thought you might like this opportunity. We do not sell email addresses and we do not send spam.

12. Are There Any Special Restrictions Or Rules For The Refer-A-Friend Program?

• This program has a simple set of rules to ensure that users are referring their friends and are not spamming large lists or referring themselves. The rules are: Users may earn one (1) reward for each valid referral.
• Users may not submit multiple email addresses in an attempt to earn a reward or an additional reward.
• Users may not participate in a referral program where doing so would be prohibited by any applicable law or regulations.
• Users may not use spam to obtain referrals. Users may not acquire referrals through unsolicited email to persons unknown to them, or through net or message board postings where the postings are unrelated to the topic of discussion or otherwise violate the terms of the site.
• We do not guarantee delivery time on any rewards earned, nor do we guarantee receipt of any rewards.
• See the Terms and Conditions for a complete list of rules.

Still have questions? Contact us with questions, comments, or concerns.